Was Dermagic open during the COVID-19 lockdown?

Yes. As of April 2020, Dermagic remained open and operating as normal. The office was staffed Monday to Friday, 10am–4pm, and orders were processed and shipped daily.

Could orders still be delivered on time?

Dermagic continued to ship daily, but couldn't guarantee delivery times because local postal services were under strain. Short delays on expected delivery dates were possible.

What precautionary measures did Dermagic put in place?

Social distancing in the premises, some employees working from home, deep cleaning of the organisation, and all in-house fittings cancelled until further notice.

Were urgent enquiries still handled outside office hours?

Yes. The team continued to answer urgent emails and calls outside the standard hours — particularly for owners needing help fitting products over weekends or dealing with injured dogs.

COVID-19: Dermagic Is Open and Shipping As Normal

April 3, 2020 · The Dermagic Story

An April 2020 update from Dermagic's director: the office is staffed, all orders are shipping daily, and the team has taken precautionary measures.

A note from Alex Shipley, Director of Dermagic, on how we kept the business running and our customers cared for during the COVID-19 pandemic.

Open for business

On behalf of all of us here at Dermagic, thank you for your continued trust in us to care for your dogs’ needs.

We are open and operating as normal. The office is staffed between 10am and 4pm, Monday to Friday, and we are answering all calls as usual. Urgent emails and calls outside office hours will still be answered — we know weekends sometimes bring fitting questions, and we can’t leave injured dogs waiting.

Shipping

All orders are being processed and dispatched daily. We cannot guarantee that your local postal service will deliver on time given current pressures, but we are hopeful that any delays on the expected delivery date will be short.

Steps we’ve taken

The Dermagic team is monitoring the Coronavirus (COVID-19) situation closely, following guidance from our country’s administration and from leading organisations including the Centers for Disease Control (CDC) and the World Health Organization (WHO).

As a result, we have put the following in place at our premises:

We are practising social distancing
Some of our employees are working from home
We are implementing deep cleaning across the organisation
All in-house fittings are cancelled until further notice

Looking after each other

The safety and care of our employees and our customers is a high priority. Even with these precautionary measures in place, Dermagic is open and operating as normal at this time. Should conditions warrant any change to our operations, we will keep you informed via our website and social media.

Thank you for your continued support and your understanding.

— Alex Shipley, Director, Dermagic

For any queries, email info@dermagic.eu or call 01624 829575.

Frequently asked questions

Was Dermagic open during the COVID-19 lockdown?: Yes. As of April 2020, Dermagic remained open and operating as normal. The office was staffed Monday to Friday, 10am–4pm, and orders were processed and shipped daily.
Could orders still be delivered on time?: Dermagic continued to ship daily, but couldn’t guarantee delivery times because local postal services were under strain. Short delays on expected delivery dates were possible.
What precautionary measures did Dermagic put in place?: Social distancing in the premises, some employees working from home, deep cleaning of the organisation, and all in-house fittings cancelled until further notice.
Were urgent enquiries still handled outside office hours?: Yes. The team continued to answer urgent emails and calls outside the standard hours — particularly for owners needing help fitting products over weekends or dealing with injured dogs.

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